Hands that care and hearts that lead

The Nurses’ Merit Award is one of the most prestigious accolades presented by the Ministry of Health. It recognises nurses who have demonstrated outstanding performance, dedication, and contributions to the nursing profession. This year, we are proud to celebrate three exceptional nurses from NKF who have received this national honour. Their unwavering commitment to patient care, leadership and professional excellence exemplifies the very best of nursing. Read on to be inspired by the stories of Senior Nurse Manager Loong Sai Wah and Nurse Managers Mar Mar Aung and Smitha James.

Leading change, empowering care

After graduating in Malaysia, Sai Wah took a leap of faith to start her nursing career in Singapore’s high-pressure ICUs – an experience that shaped her resilience and drive. Her passion for renal care is personal, born from watching her own parents struggle with diabetes. That connection fuels her mission to provide preventive, compassionate care for every patient. Sai Wah leads from the ground up – mentoring nurses, advancing digital solutions like the Renal Point of Care system and launching initiatives from fall prevention to diabetes education. She listens deeply, supports tirelessly and inspires many. Her leadership empowers both nurses and patients, combining innovation with heartfelt care.

“When we support our nurses and listen to our patients, we unlock the full potential of healing.”

Loong Sai Wah

Quiet strength, lasting impact

When Mar Mar was 12, she saw a woman carried for hours to a hospital – only to return lifeless. There was no nurse, no clinic, no help. That moment, and the example of her mum’s cousin – a kind, capable nurse – inspired her calling. Today, Mar Mar leads NKF’s largest dialysis centre by example: needling patients, setting up machines and mentoring staff with empathy and precision. Her calm, hands-on leadership helped reduce hospitalisations and achieved zero vascular access infections in 2024. Championing innovations like ultrasound-guided cannulation, she ensures comfort and safety for all. From small-town roots to Singapore’s frontline, Mar Mar’s journey is one of resilience, heart and unwavering care – where every patient matters and every nurse thrives.

“Leadership is not about being in charge – it’s about being with your team, every step of the way.”

Mar Mar Aung

Compassion in action, every day

For Smitha, nursing is more than treatment – it is about being there through every step. Over 23 years, she has found deep fulfilment in helping patients stabilise their conditions and regain self-confidence in managing their health. Their trust, gratitude and small moments of connection fuel her every day. Smitha leads with heart and skill – carrying out ultrasound-guided cannulation and supporting nocturnal dialysis. Whether making home visits after hours or guiding new nurses, she embodies empathy in action. She finds strength in her team too, where shared dedication turns challenges into purpose. Smitha’s leadership uplifts lives and strengthens care – quietly yet powerfully, every day.

“Nursing isn’t just treatment – it’s standing by someone, offering comfort, clarity and care when they need it most.”

Smitha James